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Help
- How to Join
- Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
- Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number. - Payment
- We accept the following forms of payment:
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal - Shipping
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- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 7 - 15 days
· Shipment method : EMS
· Shipment region : Every country accoding to register
· Shipment fee : Delivery rates at EMS + Box packing cost
· Shipment date : 7 days to 20 days from the comfirmation of payment
· Shipment information : If your order and theproducts is being late due to uncountable many orders, the delivery may also be late. Please take into consideration that some products may take additional time for delivery and processing.
※ Important: Your order is shipped once your payment has been cleared.
It is difficult to cancel the simple remorse before shipping because the goods order is entered immediately after ordering payment. Thank you for your consideration.※ If there are products which are sold out after the season ends, checking the inventory of the order item, it will be canceled by PayPal partial credit card.Please refer to e-mail dispatch and site order details regarding products which are cancelled.
※ If you will not be able to receive the product, please remind that you need to contact us within 30 days in order to trace the delivery status.
· Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
- Returns & Exchanges
Requirements:
Our system cannot be refunded due to tax problems in many countries and damage to goods in transit
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
- Refunds
- It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule. - Other
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